Support Specialist (Voice)

Job Description

US Shift – Work From Home

As Support Specialist, you will:
  • Provide Customer Service: Deliver outstanding technical support for our software to our customers and business partners over the phone
    and     through email, with a focus on accounting.
  • Identify Solutions: Troubleshoot questions and engage in problem resolution for our software, build your technical knowledge, and
    maximize     client satisfaction.
  • Make Suggestions: Obtain client feedback and provide input to improve client satisfaction.
    Maintain accurate, thorough call records in our tracking system.
  • Be Challenged: Engage in ongoing learning and growth through rewarding projects.
Support Specialist
customer service

Profile Requirements

US Shift – Work from Home
(Candidate should be able to visit our office based in Vadodara once in 4 months)
    • 3+ years of Customer service experience in Voice Support.
    • Post–high school education in computer, business, or accounting field preferred.
    • Experience with troubleshooting computer software.
    • Adept technology user with a drive to learn about new technologies.
    • Finance or accounting–related systems or programs experience.
    • Knowledge of accounting functions such as debits, credits, and statements.
    • Strong written and verbal communication skills.
  •  

Perks & Benefits

We’re looking for candidates who are passionate, creative, result-driven, and bring their best in their work. We also pride ourselves in hiring best IT talents across the world and non-techies including CAs.

Appraisals

The salary increment is done at least once a year and the out-performer receives hike even before completing 1 year.

Work Hard, Play Hard

We believe that hard work deserves party and we organize frequent lunches in restaurants and in-office treats.

Personal/Professional Growth

We provide employees with a professional spending that can be used for professional training, online courses.

Bonus

Hard work doesn’t go unnoticed. Many of our employees earn more than 35% bonus of their actual annual CTC.

Work-life Balance

We allow flexi-timings and allow employees to leave early if the work is completed before the office hours.

Other Benefits

If you have other commitments at home or not feeling well, you can take pre-approval to work from home.

Our Office

We are a team of project managers, business analysts, programmers, quality analysts, and product managers. We are an employee-owned company dedicated to developing desktop, web and mobile applications.