Chat Support Specialist

Job Description

US Shift – Work From Home
  • Attend customer queries related to working of our financial application, invoicing, and technical issues and provide instant solution.
  • Respond to customer tickets via emails.
  • Should have 3+ years of experience in Chat Support and must be able to grasp the application thoroughly.
  • Must have excellent command over written English and should have good typing speed. [Test will be conducted]
  • Prior experience in non-voice support and knowledge of accounting concepts would be a plus.
  • This is Night Shift and only candidates who are open to work in this time-zone should apply. 
Support Specialist

Perks & Benefits

We’re looking for candidates who are passionate, creative, result-driven, and bring their best in their work. We also pride ourselves in hiring best IT talents across the world and non-techies including CAs.

Appraisals

The salary increment is done at least once a year and the out-performer receives hike even before completing 1 year.

Work Hard, Play Hard

We believe that hard work deserves party and we organize frequent lunches in restaurants and in-office treats.

Personal/Professional Growth

We provide employees with a professional spending that can be used for professional training, online courses.

Bonus

Hard work doesn’t go unnoticed. Many of our employees earn more than 35% bonus of their actual annual CTC.

Work-life Balance

We allow flexi-timings and allow employees to leave early if the work is completed before the office hours.

Other Benefits

If you have other commitments at home or not feeling well, you can take pre-approval to work from home.

Our Office

We are a team of project managers, business analysts, programmers, quality analysts, and product managers. We are an employee-owned company dedicated to developing desktop, web and mobile applications.