Chat Support Specialist

Job Description

US Shift – Work From Home
  • Attend customer queries related to working of our financial application, invoicing, and technical issues and provide instant solution.
  • Respond to customer tickets via emails.
  • Should have 3+ years of experience in Chat Support and must be able to grasp the application thoroughly.
  • Must have excellent command over written English and should have good typing speed. [Test will be conducted]
  • Prior experience in non-voice support and knowledge of accounting concepts would be a plus.
  • This is Night Shift and only candidates who are open to work in this time-zone should apply. 
Support Specialist

Perks & Benefits

We’re looking for candidates who are passionate, creative, result-driven, and bring their best in their work. We also pride ourselves in hiring best IT talents across the world and non-techies including CAs.

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Appraisals

The salary increment is done at least once a year and the out-performer receives hike even before completing 1 year.

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Work Hard, Play Hard

We believe that hard work deserves party and we organize frequent lunches in restaurants and in-office treats.

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Personal/Professional Growth

We provide employees with a professional spending that can be used for professional training, online courses.

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Bonus

Hard work doesn’t go unnoticed. Many of our employees earn more than 35% bonus of their actual annual CTC.

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Work-life Balance

We allow flexi-timings and allow employees to leave early if the work is completed before the office hours.

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Other Benefits

If you have other commitments at home or not feeling well, you can take pre-approval to work from home.

Our Office

We are a team of project managers, business analysts, programmers, quality analysts, and product managers. We are an employee-owned company dedicated to developing desktop, web and mobile applications.