Support Specialist (Voice)

Job Description

US Shift – Work From Home

As Support Specialist, you will:
  • Provide Customer Service: Deliver outstanding technical support for our software to our customers and business partners over the phone
    and
    through email, with a focus on accounting.
  • Identify Solutions: Troubleshoot questions and engage in problem resolution for our software, build your technical knowledge, and
    maximize
    client satisfaction.
  • Make Suggestions: Obtain client feedback and provide input to improve client satisfaction.
    Maintain accurate, thorough call records in our tracking system.
  • Be Challenged: Engage in ongoing learning and growth through rewarding projects.
Support Specialist
customer service

Profile Requirements

US Shift – Work from Home
(Candidate should be able to visit our office based in Vadodara once in 4 months)
    • 3+ years of Customer service experience in Voice Support.
    • Posthigh school education in computer, business, or accounting field preferred.
    • Experience with troubleshooting computer software.
    • Adept technology user with a drive to learn about new technologies.
    • Finance or accountingrelated systems or programs experience.
    • Knowledge of accounting functions such as debits, credits, and statements.
    • Strong written and verbal communication skills.
  •  

Perks & Benefits

We’re looking for candidates who are passionate, creative, result-driven, and bring their best in their work. We also pride ourselves in hiring best IT talents across the world and non-techies including CAs.

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Appraisals

The salary increment is done at least once a year and the out-performer receives hike even before completing 1 year.

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Work Hard, Play Hard

We believe that hard work deserves party and we organize frequent lunches in restaurants and in-office treats.

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Personal/Professional Growth

We provide employees with a professional spending that can be used for professional training, online courses.

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Bonus

Hard work doesn’t go unnoticed. Many of our employees earn more than 35% bonus of their actual annual CTC.

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Work-life Balance

We allow flexi-timings and allow employees to leave early if the work is completed before the office hours.

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Other Benefits

If you have other commitments at home or not feeling well, you can take pre-approval to work from home.

Our Office

We are a team of project managers, business analysts, programmers, quality analysts, and product managers. We are an employee-owned company dedicated to developing desktop, web and mobile applications.